Refund and Returns Policy
At House of Musk, customer satisfaction is our top priority. We strive to ensure every purchase meets your expectations. If, however, you need to request a refund, please review the terms below to understand our process and eligibility criteria.
1. Refund Eligibility
- A refund can be issued only if a return request is initiated within 3 days of receiving your order.
- The returned product must be unopened, unused, and undamaged in any way.
- Products that are opened or show signs of use after return will not be eligible for a refund.
2. Refund Processing Time
Processing times may vary based on the payment method used at checkout:
| Payment Method | Processing Time |
|---|---|
| Online payment (non-dispatched orders) | 3 – 7 working days |
| Online payment (dispatched orders) | 10 – 15 working days |
| Cash on delivery (COD) | 15 – 25 working days |
Please note that refund timelines may vary depending on your bank or payment service provider.
3. How to Request a Refund
To begin the refund process:
- Visit our Contact Us page.
- Fill out the Refund Form by selecting “Refund” in the subject field.
- Provide your order number, reason for refund, and any supporting details.
Our customer care team will review your request and contact you for confirmation and next steps.
We appreciate your understanding and cooperation as we work to ensure a seamless and transparent refund experience for every customer.
